One and two are one of the first combinations a rookie fighter learns when he starts boxing. It combines jabs (fast but light blows) with more powerful but slower cross punches. By using them together, a boxer can draw the opponent's attention to protect the first blow, while allowing enough time for a more powerful blow. Marketers who apply only one tactic are like boxers who swing with one hand behind their back - while the hand they use may be very strong, they will never be as effective as those who can use and combine different tactics . In digital marketing, as in boxing, some strategies are quick and easy to implement, but not very efficient, while others require more effort but yield great results for the brands that master them. Today, most brands capture vast amounts of data from all interactions with customers through multiple touchpoints (physical, e-commerce, social media, etc.). Weaving together channels of loyalty, referrals, influencer marketing, and more allows you to deliver a consistent experience to your customers and build retention loops that help you retain your customer base beyond the initial transaction. In this article, we'll look at three examples of companies that have successfully applied One Two in a marketing setting. Incentivize referrals with your loyalty program In a competitive environment where switching between brands is a breeze, few companies can choose whether they should run a loyalty program. They provide a valuable opportunity to build long-term customer engagement as members of the program make progress in sustaining the progress they have made.
To take your loyalty program to the next level, consider embedding testimonials into it. Birchbox operates a business model that drives customer acquisition with monthly subscriptions, and the company makes most of its revenue selling full-size products through its website. The loyalty program is the thread that connects the two groups and ensures the success of the model. The loyalty program is structured in a way to reward customers significantly—the standard 10 percent back, which rises to 13 percent for those who spend at least $300 in a given year. Birchbox customers who invite friends and family will receive the equivalent of $5 per referral. One thing you industry mailing list take care of when combining loyalty and referrals is to ensure that the lifetime value (LTV) of new customers acquired this way is higher than what you need to spend to win them. In the example above, Birchbox has a negligible risk of losing any money on the customer they spend $5 on, thus making their referral program a powerful channel for acquiring customers. The benefit of using referrals in your loyalty program is that it creates a powerful virtuous cycle. Customers invited to join by friends are more likely to refer their friends — they invite 5x more on average — creating a scalable engine for customer acquisition.
Turn satisfied customers into advocates for your brand Discount and rebate promotions, like loyalty programs, create a cycle that motivates customers to keep coming back to your brand. When they complete a purchase, or ask for a discount or rebate, they have an opportunity to become a brand advocate you can't miss. This is when customers feel excited and happy and are most likely to refer a friend. A recent study commissioned by Hawk Incentives' partners found that 81% of customers are willing to engage in additional activities when redeeming a discount or rebate. 22% of respondents said they would be happy to recommend a friend to try the same product or service. The easiest way to take advantage of this feature is to remind customers to take advantage of this opportunity as soon as they complete their purchase: